We have heard about various types of setbacks experienced by Bwin users, both in Spain and in other countries where the company operates or previously operated; Mexico, for example, to take another Spanish-speaking site as a reference. Some punters have had problems because they have registered someone else’s credit card, and there are those who claim that the bookmaker gets stricter once the customer starts to win more regularly.
However, the main problem with this issue is that Bwin often asks for extra verification from those who decide to withdraw their winnings, especially when they are withdrawing for the first time. This can often become a hindrance, but let’s not lose sight of the fact that it is ultimately a security measure, which is necessary in this day and age. Usually, the operator asks for a copy of your national identity card (or passport) to confirm that you are the account holder. This is important: if you request a payment to an account that is not in your name, Bwin will cancel the request.
Another problem has to do with speed, as credit card payments can take considerably longer compared to other methods. To overcome this situation, we recommend using an e-wallet as a bridge. That is, open an account in an e-wallet (the most popular ones are PayPal, Neteller and Skrill) and request the payment there, from where we can send the money to our bank account. Between the two operations it will probably take less time than transferring your winnings directly to your credit card. On the other hand, bear in mind that the withdrawal must be made in the same way that the deposit was made.
Solutions and conclusions
To try to solve your problems when withdrawing your money from your Bwin account, do not hesitate to contact the operator. The bookmaker offers a solid support and customer service on its website. On the main sports betting screen, in the top left hand corner, you will find links to two options to help you out: ‘Help’ and ‘Contact’. There you will find the classic space for frequently asked questions and, if you do not find answers, you can send a form via email to make your specific queries. If you wish, it is also possible to communicate via live chat, telephone or post.
On another note, we cannot omit the fact that Bwin is a company with more than two decades of experience in the gambling world, something that inevitably carries weight. The reality is that all services have their rights and wrongs; good and bad customer experiences. And in that respect, it is undeniable that forums tend to accumulate many more of the bad ones. Still, these are in the minority, so we can conclude that, generally speaking, you shouldn’t have any problems withdrawing your winnings at Bwin. If you do, there is likely to be a specific issue, so in that case we suggest that before you get angry and lose your head, you do a bit of research and read the terms and conditions carefully.
Keep in mind that your Bwin account and the account where the money is going to be spent must be in the same name.
As a final tip we would like to emphasise the method you choose to make your money requests. Nowadays (and for quite some time now), e-wallets have established themselves as one of the preferred and fastest ways to move money from one place to another. This is why we believe it is necessary to adapt to these changes, taking advantage of the clear benefits offered by e-wallets, which is also a way to avoid some of the usual red tape when banks and credit cards come into play (which is logical, given the security policies), as well as occasional fees.